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  • Customer Journey Analysis
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Getting ahead and doing well with customers.

The Faktor K blog and podcasts for customer journey, customer focus, eCommerce and just good marketing.

Marketing strategy with customer journey

Difference between Customer Journey and Customer Experience

Talk about success factors of the customer journey analysis

Personas: If you want to win customers, you have to understand them

Web analytics for target group segmentation

Focus interviews to determine target groups

What are personas?

Faktor K instead of Schema F for more customer focus with Customer Journey

Step by step to touchpoint management

Customer experience management: a holistic approach

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Top performances

  • Customer Journey Analysis
  • Personas Agency
  • Target group analysis

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