A success factor for you: Our experts
Tailored to your industry and challenges, we put together a team of experts for you. We help with the idea, planning and implementation and benefit from our interdisciplinary network.
Expert trade, hotel industry, banks and insurances
Expert in trade
Change Management Professional
Expert for institutions and NGOs
Professional in agile working
Expert in information technology and pharmaceuticals
Professional in design thinking and prototyping
Expert Change Management and Customer Centric Thinking
Expert for institutions, politics and culture
At Faktor K, the K stands for customer. Or customer orientation. After all, corporate success begins when we succeed in seeing through the eyes of our customers. Implementability is the top priority. We don’t stick to gray theory but draw on over 15 years of practical experience in business strategies, marketing and eCommerce.
To help you shape the Customer Journey process so that your customers are happy, we support you with experts who come from a wide range of business areas and have a variety of tools, techniques and methods at their disposal. Our consulting is always oriented close to the practice and is exactly tailored to your needs. You learn to differentiate yourself through positive customer experiences and to pick up your customers with all their senses.
We see ourselves as your consultants and implementers. We can do a lot, but not everything, which is why we work with partners and networks on a long-term basis who work with us on your professional customer orientation.