Together as a team, you will achieve the greatest success for your company and its customers. Our workshops are designed to foster this synergy.

Customer Experience Workshop

Customer Journey Workshop

Personas Workshop

E-Commerce Workshop

Content with AI Workshop



Management Support

Owner Daniela Kleck is an experienced expert who supports your company in the areas of marketing, eCommerce and customer journey optimization. With her extensive expertise and proven track record, she is committed to refining marketing strategies, optimizing online commerce and improving the customer journey.


Interim Management

Company courses

We offer specially tailored company courses in which we dedicate several hours of intensive work to optimizing the customer experience in your company. As a team, we develop practical solutions and implement improvement measures. We discuss all course objectives with you individually in advance to ensure that they are precisely tailored to the needs of your company.

Request company course



Daniela Kleck is a sought-after speaker on the topic of customer centricity. She convinces with her clear message why it is essential to put people at the center of entrepreneurial action. Her presentations go beyond the pure business context: in addition to well-founded insights into customer orientation, she inspires with rousing impulses on the subject of motivation.

From the North Cape to business strategies


Align internal processes and culture with customer focus

When your employees understand that everyone in the company is responsible for the customer experience, optimal customer focus succeeds. Let your customers feel that the entire company cares about what’s best for them.

Internal customer centricity

Design Thinking

Ready for more customer focus?

Get to know us without obligation and talk to us about your challenges.

Contact and appointments