With an open, creative but at the same time systematic approach, Design Thinking offers a structured procedure model for different questions and problem areas. Thereby it is perfect for customer orientation. We introduce you to the Design Thinking concept with training courses and workshops and offer support in the implementation processes.


Develop creative solutions and ideas that appeal to your customers through tools like:

  • Design Thinking Workshops
  • Process support during implementation
  • Setting up and coaching the project teams for Design Thinking

Your advantages

With design thinking, you see your challenges and problems through the customer’s lens and find innovative solutions that your customers will love.

  • Strengthening internal customer centricity
  • Improved customer experience
  • Motivation of the employees

Ready for more customer focus?

Get to know us without obligation and talk to us about your challenges. Get started.


In the fast-moving business world, the view beyond one’s own work area is often lost. With a sophisticated change management process, we bring your employees together and your entire company on the Faktor K like customer satisfaction, customer focus and customer orientation. Employees are fully integrated and can participate in the process.