We create action plans for internal change management for the transformation to customer centricity and define the roadmap together with you. We train your employees in workshops and seminars. Build project teams for more internal customer focus and help implement Customer Experience. We also define key figures that measure the success of internal customer centricity.


Get your entire company on the Faktor K like customer centricity through

  • Change management with roadmap
  • Process support during implementation
  • Training and workshops for customer focus
  • Building and coaching the project teams for more customer orientation

Your advantages

In order for everyone to pull together, there needs to be cooperation that is fun and customer orientation that leads to success. This succeeds through

  • Strengthening internal customer centricity
  • Improved customer experience
  • Motivation of the employees
  • Improve collaboration across departments
  • Dismantling silo thinking, building customer focus

Ready for more customer focus?

Get to know us without obligation and talk to us about your challenges. Get started.


In the fast-moving business world, the view beyond one’s own work area is often lost. With a sophisticated change management process, we bring your employees together and your entire company on the Faktor K like customer satisfaction, customer focus and customer orientation. Employees are fully integrated and can participate in the process.